• Welcome to Gifts2go.com.au!

FAQs

Do I need to have an account to place an order?

How do I register as a new user?

I’ve forgotten my password

How do I change my password on my account?

How do I change the email address on my account?

How do I change the email address subscribed to the newsletter?

How do I unsubscribe to the newsletter?

Does the item price include GST?

How do I place an order?

How do I add gift wrapping and a card to my order?

How do I redeem a coupon code from a promotion I have seen?

Does Gifts2Go sell gift vouchers?

How do I redeem my Gifts2Go Gift Voucher?

How do I view details of current and past orders?

How can I cancel my order?

What payment methods can I use to place my order?

What is PayPal?

Can I lay-buy an item or hold an item for a period of time before payment?

How does Lay-Buys work??

Can I adjust my Lay Buy payments?

Can I send items to a different address from my billing address?

Can I send different products on my order to different addresses?

Does Free Shipping apply to all products?

Can I pick up my order?

Do you ship items outside Australia?

I live outside of Australia. Can I order a gift for someone?

How long does despatch and delivery take?

How do I know when my order has been sent?

How are orders sent and what if I am not home for delivery?

How do I change the delivery address on my order?

My package has not arrived. What can I do?

How do I submit a product review for an item I have purchased?

Can I obtain a refund if I have changed my mind about a product or I selected the wrong item?

What is your complaints handling policy?