• Welcome to Gifts2go.com.au!

Exchanges & Warranty

Money Back & Consumer Guarantees 

If you are not completely satisfied with your order we will refund your purchase. 

If a Product has a minor defect, we will provide a repair or offer you a replacement or a refund. If a Product has a major defect, you are entitled to:

  • Reject the goods and receive a refund
  • Reject the goods and receive an identical replacement, or one of similar value if reasonably available, or
  • Keep the goods and receive compensation for the drop in value caused by the problem.

If you think that a Product is defective you should contact our Customer Service at cs@gifts2go.com.au and a Gifts2Go Customer Service Representative will assist you. A photo may be requested to assist with the assessment of your claim. Where a Product is defective and needs to be replaced or repaired, return shipping will be arranged at the expense of Gifts2Go. If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property. When a refund is given, the returned Product becomes our property.

Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au.

Returning a Product

Returning a product if you change your mind

If you change your mind about a purchase or make an incorrect choice and notify us within 14 days of delivery, we will provide you with a store credit for unopened products after the goods are returned to us. The store credit will be for the product price paid less the return delivery charge.  Risk of loss or damage to the goods will not be assumed by Gifts2Go until the item has been received at our warehouse.  This Gifts2Go Change of mind policy does not apply to earrings or other items if specifically noted as excluded on the product listing or otherwise.    Consumer guarantees (see above) apply to all products including earrings.

Return Authorisation Number

A Return Authorisation (RA) number is required for replacement Products and refunds. Where Customer Service has provisionally determined that a Product is defective, Customer Service will issue you with an RA number. Products cannot be returned without an RA. The Product should be returned to Gifts2Go within 30 calendar days of the issuance of the RA. Where possible, all Products should be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product. If the accessories are not included, only a partial refund will be applied.

Organising the Return of Products

Products must be returned whenever we agree to provide you with a refund or replace the Product. Customer Service will email you a PDF voucher containing an RA which you must affix to the product. Gifts2Go will pay for returned items automatically if you notify us of your claim within 30 days of delivery. You must then take the Product to any Australia Post Office for return.

When a Replacement Product is Arranged

  • A replacement for the same Product that you ordered will be shipped to the delivery address on the original order at our expense after we have received your returned Product.
  • The delivery time for the replacement Product will be the same as stated for the original Product.
  • Consumer Guarantees apply to all replacement products.